Returns & refunds
Nothing here limits your rights under the Australian Consumer Law. If a product is faulty, unsafe, or not as described, you are entitled to a repair, replacement or refund regardless of the timeframes below.
Change of mind
- Return within 30 days of delivery for a refund of the purchase price.
- Items must be unused, uninstalled, and in original undamaged packaging with all accessories.
- Return freight is at your cost, and a restocking fee may apply to oversized freight items such as panels and batteries.
- Original shipping charges are not refunded on change-of-mind returns.
Faulty or damaged goods
- Report transit damage within 48 hours of delivery, with photos of the packaging and the item.
- For a product fault, see warranty information — most hardware is covered by a manufacturer warranty well beyond the return window.
- We cover return freight on confirmed faults.
What we can't accept
- Products that have been installed, wired in, or commissioned.
- Special-order or custom-configured items, unless faulty.
- Items missing serial numbers or with damaged manufacturer packaging.
How to start a return
- Find your order number — it's in your confirmation email, or under your orders.
- Email support@zyphra.example with the order number, the items involved, and the reason.
- We'll reply with a return authorisation and the address to ship to. Please don't send anything back before you have one.
- Refunds are processed to the original payment method within 5 business days of the goods arriving and passing inspection.